Frequently Asked Questions
Everything you need to know about our counselling process, services, and what to expect
Getting Started
Everything you need to know about beginning your counselling journey with us
You can book your first appointment in several ways:
- Call us at +27 663566897
- Fill out the booking form on our website
- Send us a WhatsApp message at +27 663566897
- Email us at Info@kayceea.co.za
For your booking, we'll need:
- Full name and contact details
- Preferred date and time for appointment
- Type of service you're seeking
- Brief description of your concerns (optional)
- Preferred therapist (if you have one)
Appointment availability varies, but we typically:
- Offer appointments within 3-7 days for new clients
- Have same-day appointments for urgent cases
- Provide evening and weekend slots
- Offer online sessions for immediate availability
Our Services
Learn about our comprehensive mental health and counselling services
We offer comprehensive mental health services including:
- Individual Counselling
- Couples Therapy
- Family Therapy
- Adolescent & Teen Counselling
- Trauma & PTSD Support
- Anxiety & Depression Management
- Stress Management
- Relationship Issues
- Grief & Loss Counselling
Both session types offer the same quality of care:
In-Person Sessions:
- Face-to-face interaction at our practice
- 69 Amanda Avenue, Glenanda, Johannesburg
- Traditional therapeutic environment
- No technology requirements
Online Sessions:
- Secure video conferencing
- Convenient home-based sessions
- Flexible scheduling options
- Same therapeutic outcomes
Session lengths vary by service and need:
- Standard Sessions: 50-60 minutes
- Initial Assessment: 60-90 minutes
- Couples/Family Sessions: 60-90 minutes
- Group Sessions: 90 minutes
The Counselling Process
Understanding what to expect during your counselling experience
Your first session typically includes:
1
Introductions & Paperwork
Meet your therapist, complete initial forms
Meet your therapist, complete initial forms
2
Assessment & History
Discuss your concerns and background
Discuss your concerns and background
3
Goal Setting
Define what you want to achieve
Define what you want to achieve
4
Treatment Planning
Discuss approach and next steps
Discuss approach and next steps
Frequency depends on your needs and goals:
- Initial Phase: Weekly sessions for 4-6 weeks
- Progress Phase: Bi-weekly or monthly sessions
- Maintenance: Monthly or as-needed sessions
- Crisis Support: Additional sessions as needed
Duration varies by individual and situation:
- Short-term: 6-12 sessions for specific issues
- Medium-term: 3-6 months for deeper work
- Long-term: 6+ months for complex trauma or ongoing support
Practical Information
Important practical information about fees, scheduling, and policies
Our fee structure is transparent and varies by service type:
Session Fees:
- Individual Sessions: R500.00-R500.00
- Couples Sessions: R600.00-R600.00
- Family Sessions: Contact for pricing
Available Services:
- Individual Counselling: R500.00 (60 minutes)
- Addiction Counselling: R500.00 (60 minutes)
- Trauma and Crisis Counselling: R500.00 (60 minutes)
- Employee Assistance Programme (EAP): R500.00 (60 minutes)
- Stress & Burnout Management: R500.00 (60 minutes)
- Couples and Relationship Counselling: R600.00 (90 minutes)
- Psychometric Assessments: R2,500.00 (120 minutes)
Payment Options:
Payment is required at the time of service unless other arrangements are made. - EFT transfers (preferred)
- Credit/Debit cards
- Medical aid claims (where applicable)
- Payment plans for extended treatment
We work with various medical aid providers:
- Direct billing with participating schemes
- Claim forms for reimbursement
- Assistance with pre-authorizations
- Detailed invoices for insurance claims
Our cancellation policy is designed to be fair to both clients and therapists:
- 24+ hours notice: No charge, reschedule at no cost
- Less than 24 hours: 40% of session fee
- No-show: Full session fee charged
- Emergency cancellations: Case-by-case consideration
Confidentiality & Ethics
Your privacy, rights, and our professional ethics
Yes, counselling is strictly confidential with legal exceptions:
What's Always Confidential:
- Everything discussed in sessions
- Your personal information
- Attendance records
- Payment information
Legal Exceptions:
We will always discuss any limits to confidentiality before sharing information. - Risk of harm to self or others
- Child abuse or neglect
- Court orders or subpoenas
- Public health emergencies
Our therapists are highly qualified professionals:
- Registered with Health Professions Council of South Africa (HPCSA)
- Master's degrees in Psychology or Counselling
- Specialized training in various therapeutic approaches
- Regular professional development and supervision
- Membership in professional bodies
We have protocols for various emergency situations:
During Business Hours:
- Call our emergency line: +27 663566897
- Same-day emergency appointments available
- Immediate phone support if needed
After Hours:
For life-threatening emergencies, always call 10111 or go to the nearest hospital. - Emergency services: 10111
- Suicide Crisis Line: 0800 567 567
- SADAG Mental Health Line: 0800 21 22 23
- WhatsApp emergency contact for clients
Still Have Questions?
We're here to help. Contact us directly for personalized answers to your specific questions.